Delo Warranty Plus
Bumper-to-Bumper Delo Protection
Caltex Products Company warrants that our Delo® Family of Products specifically listed below conform to Caltex's specifications and written performance claims for those products and meet the product performance requirements of all North America and foreign-manufactured equipment applicable to each such product expressed in writing on the Caltex authorized product label and in Caltex's prepared brochures and Salesfaxes existing at the time the product was sold.
The warranty applies to the Caltex Delo® Family of Products identified below when used in the following described equipment:
Heavy Duty Diesel, LNG, and Gasoline Engines - Coverage includes all North America and foreign-manufactured on and off-road automotive diesel and gasoline engines that recommend the specific API Cl-4 classification and SAE viscosity grade. As a plus, this warranty will remain in effect for Delo® Heavy Duty Motor Oils used in extended drain maintenance programs endorsed by engine manufacturers. You must perform periodic oil analyses to forecast optimum oil drain intervals and to monitor equipment operations.
Products include: Delo® Gold Ultra, Delo® 400MGX. Delo® 400SDE and Delo® Gold Ultra T.
Axles and Transmissions - Coverage includes all North America and foreign-manufactured manual transmissions, axles and wheel hubs when installed in class 8 (GVW of 33,001 pounds and over) trucks or other vehicle class applications where use of a GL-5 gear lubricant (or SAE 50 engine oil) in transmissions is acceptable. As a plus, this warranty will remain in effect for use in extended drain maintenance programs endorsed by equipment manufacturers. You must perform periodic oil analysis to forecast optimum oil-drain intervals and to monitor equipment operations.
Products include: Delo® Gear ESI®, Delo® Syn ATF HD, Delo® Syn-Gear XDM, Delo® Syn-TDL SAE 75W-90, Delo® Torqforce and Delo® Torqforce FD SAE 60.
Greased Bearings and Fifth Wheels - Coverage includes all North America and foreign-manufactured, heavy-duty automotive components lubricated and protected by greases under manufacturer's guidelines.
Products include: Delo® Starplex, Delo® Grease EP and Delo® Grease ESI EP.
Coolant/Antifreeze Systems - Coverage includes all North America and foreign-manufactured heavy-duty automotive coolant systems maintained and operated in accordance with the original equipment manufacturer's recommendations.
Products include: Delo® XLC Antifreeze/Coolant, Delo® ELC Antifreeze/Coolant and Delo® ELI Corrosion Inhibitor.
Caltex will, at its option, replace at no charge or refund the purchase price of any Delo® products not conforming to this warranty.
Additionally, Chevron will pay to repair damage (parts and labor only) to your covered equipment that is directly caused by a failure of Chevron's Delo® product when the equipment is used under normal operating conditions and maintained according to manufacturers' recommendations (including lubricant selection). Such warranty will not extend to components not included in the descriptions of covered equipment listed above or to equipment damaged as the result of a condition that is unrelated to the use of the Delo® product or is the result of normal and expected equipment wear or where the use of other products may have affected the performance of the Delo® product (including after-market additive treatments).
To make a claim under this warranty, present records showing that the equipment was serviced at the intervals recommended by the manufacturer. You'll also be required to submit a lubricant or coolant sample from the failed equipment as well as the opportunity for Caltex or its agent to inspect the equipment operating records and test the equipment and failed parts.
AS INDICATED, THIS WARRANTY COVERS ONLY DAMAGE TO YOUR EQUIPMENT (PARTS AND LABOR ONLY). EXCEPT AS OTHERWISE EXPRESSED IN THIS WARRANTY PLUS, CALTEX NEITHER GIVES NOR MAKES ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, IN FACT OR BY LAW, AS TOTHE DESCRIPTION OF THE CALTEX PRODUCTS, ITS QUALITY, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE,OR ANY OTHER MATTER. CALTEX SHALL ALSO NOT BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT LOSSES OR DAMAGES ARISING FROM THE USE OF THE CALTEX PRODUCTS.
Should you experience equipment failure, Caltex's technical support team will work with you to help determine the cause of the problem. If it's not the fault of our Delo® product, we'll provide you with the results of our analysis to assist you in determining the root cause of the failure.
Contact Technical Help desk on AEtechsupp@chevron.com if you have an equipment problem.